z baazi's Privacy Policy

1 Types and Methods of Information Collection

1.1 Information Provided at Registration

When you create an account on z baazi, you are required to provide some basic information. This information is necessary for identity verification and account management.

• Full name and date of birth (for age verification — confirmation that you are 21 or older)
• Mobile number and email address
• Residential address
• National ID or passport number (if identity verification is required)
• Preferred username and password

1.2 Financial Transaction Information

Financial information is collected during deposits and withdrawals. z baazi supports only the payment methods available in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer. Records of these transactions are stored securely.

1.3 Automatically Collected Information

Some information is recorded automatically while you use the platform:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Cookies and session data
• Login time and location data

1.4 Use of Cookies

z baazi uses cookies to improve the platform experience. Cookies remember your preferences, maintain sessions, and ensure security. You can manage cookies through your browser settings, but disabling certain cookies may limit some platform features.

2 Purposes of Information Use

The collected information is used for the following purposes:

2.1 Account Management

Information is used to create and maintain your account, verify your identity, store transaction history, and provide customer support.

2.2 Security and Fraud Prevention

Behavioral data is analyzed to ensure account security and identify potential fraud risks. If unusual activity is detected, action is taken immediately.

2.3 Service Improvement

User habits and preferences are analyzed to improve the overall quality of the platform. This informs decisions about adding new games or features.

2.4 Communication and Support

Your contact information is used to send relevant updates, security alerts, and customer service messages. z baazi provides support in Bengali and English via 24/7 live chat and email.

2.5 Meeting Legal Obligations

We are required to keep certain records under applicable laws and regulations and to submit them to authorities when necessary.

3 Information Sharing and Disclosure

z baazi does not sell your personal information to third parties. However, sharing information may be necessary in certain situations:

3.1 With Service Providers

Limited information may be shared with trusted third-party organizations to provide essential services such as payment processing, technology infrastructure, and security verification. These organizations are required to comply with our privacy standards.

3.2 For Legal Requirements

Relevant information may be provided to the concerned authorities in response to court orders, government investigations, or legal obligations.

3.3 In the Event of Business Changes

Your information may be transferred in situations such as a company merger, acquisition, or asset transfer. In such cases, efforts will be made to notify users in advance.

3.4 With Your Consent

For any purpose beyond the situations above, your explicit permission will be obtained before sharing your information.

4 Information Storage and Security

4.1 Retention Period

Information is retained for as long as your account is active and, after account closure, for a specified period as required by law.

4.2 Technical Security

z baazi uses SSL encryption technology to keep all data transfers secure. Information stored on servers is kept encrypted, and only authorized staff can access the relevant data.

4.3 Password Protection

Your password is stored in hashed form — no staff member or system can ever view your password directly. Use a strong password to keep your account secure and do not share it with anyone.

4.4 In the Event of a Data Breach

If a security breach occurs for any reason and puts your information at risk, you will be notified as quickly as possible and the necessary steps will be taken to address the situation.

5 User Rights

As an account holder at z baazi, you have certain rights over your own information:

5.1 Right to Access Information

You can contact our support team at any time to find out what information is stored about you.

5.2 Right to Correct Information

If there is any error in your personal information, you can have it corrected. This can be done through account settings or via the support team.

5.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, we are required to retain some information for a specified period due to legal obligations.

5.4 Right to Stop Marketing Communications

If you do not wish to receive promotional messages or newsletters, you can turn off that option through account settings or by informing our support team directly.

5.5 Right to Close Your Account

You may request to close your z baazi account at any time. Further details are available in the Responsible Gaming policy.

6 Protection of Minors' Information

z baazi is for users aged 21 and above only. We do not knowingly collect information from anyone under 21. Age is verified at registration, and if false information is provided during registration, the account will be cancelled immediately.

If a minor has accidentally created an account, please inform our support team right away. In such cases the account will be closed and all related information will be securely deleted.

7 Third-Party Links and Services

Games on the z baazi platform are operated by various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These studios may have their own privacy policies. z baazi is not responsible for how these third parties manage information, but we work only with reputable providers.

bKash, Nagad, Rocket, Upay, and banks that handle payments have their own policies as well. When using their services, the terms and conditions of the relevant organization will apply.

8 Changes to the Policy

z baazi reserves the right to amend this privacy policy when necessary. If any significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

The date of any policy change will always be noted at the top of this page so you can easily see when it was last updated.

9 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live chat: Click the chat icon at the bottom right corner of the platform
• Support hours: 7 days a week, 24 hours a day

We take all complaints seriously and aim to resolve them as quickly as possible. To learn more about us, visit the About Us page.